This Privacy Policy explains how viwin96 collects, uses, stores, and protects personal data provided by Members and visitors of the viwin96 Platform. Please read this document carefully. By registering a viwin96 account or using any Platform Service, you acknowledge and consent to the practices described herein.
In this Privacy Policy, the following terms shall have the meanings set out below:
2.1 This Privacy Policy applies to all Personal Data collected by viwin96 through the Platform at viwin96.org, including data collected during account registration, KYC verification, deposits, withdrawals, gameplay, customer support interactions, and marketing communications.
2.2 This Policy applies to all Members and visitors regardless of their location, including players accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Selangor, Sabah, Sarawak, and all other states in Malaysia.
2.3 This Policy should be read in conjunction with the viwin96 Terms & Conditions, which govern the overall relationship between viwin96 and its Members. In the event of any conflict between this Policy and the Terms, the Terms shall prevail to the extent of the inconsistency.
3.1 Registration & Account Data. When you create a viwin96 account, we collect: full legal name, date of birth, residential address, email address, Malaysian mobile phone number, and chosen account credentials.
3.2 Identity Verification (KYC) Data. To comply with our international gaming authority licence obligations, we collect identity documents including your MyKad (national identity card), passport, or other government-issued identification, as well as proof of address and, where applicable, source-of-funds documentation.
3.3 Financial & Transaction Data. We collect details of all deposits and withdrawals, including payment method identifiers (e.g., Touch 'n Go eWallet account reference, FPX bank account details), transaction amounts in MYR, timestamps, and transaction reference numbers. We do not store full payment card numbers where card payment is processed by a PCI-DSS compliant payment gateway.
3.4 Gaming & Betting Activity Data. We record all bets placed, games played, wagering history, win/loss records, bonus usage, and session durations across all viwin96 products — live dealer, slots, sportsbook, and instant games.
3.5 Technical & Device Data. We automatically collect IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session duration when you access the Platform.
3.6 Customer Support Data. We retain records of all communications between you and the viwin96 support team, including live chat transcripts and emails, for quality assurance and dispute resolution purposes.
3.7 Marketing Preferences. Where you have opted in, we record your preferences for promotional communications including email newsletters, offer notifications, and VIP programme updates.
4.1 Directly from You. The majority of Personal Data is provided directly by you during registration, KYC submission, deposit and withdrawal requests, customer support interactions, and completion of preference settings within your account.
4.2 Automatically. Technical and device data is collected automatically through server logs, cookies, and similar tracking technologies when you access the viwin96 Platform. Please see Section 10 for further information on our use of cookies.
4.3 From Third Parties. We may receive Personal Data from identity verification service providers, payment processing partners, fraud detection agencies, and our licensing authority as part of compliance processes. All such third parties are contractually required to share data with viwin96 only on a lawful basis.
5.1 viwin96 processes Personal Data for the following purposes:
6.1 viwin96 processes Personal Data on the following legal bases:
7.1 viwin96 does not sell Personal Data to third parties. We share Personal Data only in the following circumstances and only to the extent necessary for the stated purpose:
7.2 All Third-Party Service Providers who receive Personal Data from viwin96 are contractually bound by data processing agreements that restrict their use of such data to the specified purpose and require them to implement appropriate security measures.
8.1 viwin96 operates under an international gaming authority licence, and some of our Third-Party Service Providers may process Personal Data outside of Malaysia. Where Personal Data is transferred internationally, viwin96 ensures that appropriate safeguards are in place, including contractual data transfer mechanisms, to provide a standard of protection equivalent to that required under applicable data protection principles.
8.2 By registering a viwin96 account, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Malaysia where necessary for the operation of the Platform and delivery of the Services.
9.1 viwin96 retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
9.2 Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in accordance with our data disposal procedures.
10.1 The viwin96 Platform uses cookies and similar tracking technologies to operate core Platform functions, analyse usage patterns, and deliver a personalised experience. The main categories of cookies used are:
10.2 You may control the use of non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the viwin96 Platform.
11.1 Subject to applicable law and our compliance obligations, you have the following rights in relation to your Personal Data held by viwin96:
11.2 To exercise any of these rights, please contact the viwin96 data protection team at [email protected]. We will respond to all valid requests within 30 days. We may request identity verification before processing a data rights request.
12.1 viwin96 implements technical and organisational security measures appropriate to the risk of processing your Personal Data. These include:
12.2 Despite these measures, no data transmission over the internet can be guaranteed to be entirely secure. You are responsible for maintaining the confidentiality of your viwin96 account credentials and for promptly notifying us of any suspected unauthorised access to your account.
13.1 The viwin96 Platform is strictly intended for individuals aged 21 years or older. viwin96 does not knowingly collect Personal Data from individuals under the age of 21. If we become aware that Personal Data has been collected from a person under the age of 21, we will immediately suspend the relevant account and securely delete the associated data, subject to any mandatory retention obligations.
13.2 Parents and guardians who believe that a minor may have registered a viwin96 account are requested to contact our support team at [email protected] immediately.
14.1 viwin96 reserves the right to amend this Privacy Policy at any time. The current version will always be accessible at viwin96.org/privacy-policy. The "Effective Date" at the top of this document indicates the date of the most recent revision.
14.2 Where changes are material, viwin96 will use reasonable efforts to notify registered Members via email or in-platform notification prior to the changes taking effect. Continued use of the Platform following notification constitutes acceptance of the revised Privacy Policy.
15.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or viwin96's handling of your Personal Data, please contact us through the following channels:
15.2 viwin96 aims to acknowledge all written privacy enquiries within 48 hours and to resolve substantive complaints within 14 business days. Where a complaint cannot be resolved directly, you may refer the matter to the dispute resolution mechanism established by viwin96's licensing authority, details of which are available from our customer support team upon request.
How viwin96 Protects Your Privacy
Six practical commitments that underpin the viwin96 approach to data privacy and security for every Malaysian Member.
Every piece of data you transmit to the viwin96 Platform — login credentials, payment details, KYC documents — is protected by 256-bit SSL/TLS encryption. The same standard used by Malaysian banks for internet banking is the baseline at viwin96, not an optional upgrade.
viwin96 collects only the Personal Data genuinely required to operate your account, process your transactions, and comply with our licensing obligations. We do not collect data speculatively or hold information beyond the retention periods defined in this Policy.
viwin96 does not sell, rent, or trade your Personal Data to third parties for commercial purposes. Data shared with our service partners — payment providers, game studios, identity verification agencies — is shared only as necessary and is governed by strict data processing agreements.
Promotional emails, bonus notifications, and VIP offer alerts are opt-in at viwin96. You can update your marketing preferences at any time from within your account settings, or by contacting support. Unsubscribing from marketing does not affect your account or access to Platform services.
We don't hold onto your data indefinitely. viwin96's retention schedules — set out in Section 9 of this Policy — are defined by our licensing requirements and are applied consistently. When the applicable period expires, data is securely deleted or anonymised.
Access requests, rectification requests, and objections to marketing can all be submitted to [email protected]. You don't need a lawyer or a formal legal letter — a plain-language email to our support team is sufficient to initiate a data rights request. We aim to respond within 30 days.
Our team is available 24/7 to address any data privacy questions. You can also review our full Terms & Conditions, Responsible Gaming commitments, and FAQ for related information.
viwin96 is operated under an international gaming authority licence. Gambling involves risk. Must be 21 or older to register and play.